Digital Flow: Enabling Smart Billing for Private Water Providers

Challenge

Manual meter readings and handwritten invoices led to missed revenue, errors, and poor record keeping. The lack of real-time visibility and billing automation made it difficult for PWOs to grow sustainably or meet regulatory expectations.

Solution

E‑Power introduced a cloud-based smart billing platform with mobile meter capture, automated invoicing, digital notifications, and online payments. This gave the PWO a complete digital toolkit for real-time billing and reporting.

Results

Billing accuracy improved, enabling faster revenue cycles and stronger customer trust. Staff could cover more households with fewer resources. Data transparency increased operational control and enhanced reporting to meet compliance needs.

Conclusion

E‑Power’s solution empowered the PWO to modernize operations, streamline billing, and enhance customer service. The digital upgrade ensures long-term growth, financial sustainability, and community confidence in clean water delivery.

" Digital Billing That’s Crystal Clear. "

Water Utilities in Cambodia.